Get the iOS app
Reply to customers, take calls, and manage contacts from the Helios app for iPhone.
The Helios app for iPhone puts your whole inbox in your pocket. Anything you do on the web works on the go: replying to conversations, making and taking calls, and managing contacts.
Install and sign in
Download Helios
Sign in
Use the same email and password as the web app. If your team uses multiple inboxes, switch between them from the inbox name at the top of the Inbox tab.
Allow notifications
Accept the notification prompt so new leads and messages reach you immediately. You can tune what you’re notified about later in More → Notifications.
What’s in the app
| Tab | What it does |
|---|---|
| Inbox | Chats, calls, and tasks in one place. Switch with the three cards at the top, or swipe between them. |
| Dial | The keypad for placing a call from your Helios number. |
| Contacts | Search your customer database, create contacts, and open full profiles. |
| Pulse | Ask Helios: Opportunity, your gym’s Pulse feed, and the Ask box. See Ask Helios on iPhone. |
| More | Settings, analytics, team management, billing, and inbox switching. |
Inbox is the work surface:
- Chats: every thread, with search and filters for channel, read state, assignment, and queues (new leads, unanswered, needs follow-up).
- Calls: call history with All / Missed / Voicemail filters. Tap a row to open that contact’s omnichannel thread. After a call ends, or a voicemail finishes playing, a follow-up sheet can offer a text, a note, or a task.
- Tasks: today’s follow-ups. The plus button starts a new task; the calendar opens the day view.
The number on the Helios app icon and the Inbox tab is your unread conversations, the same count as Inbox in the web sidebar. A call or voicemail marks that contact’s conversation unread, so it is counted there once; reading the conversation on any device clears it. In Calls, an unplayed voicemail keeps a blue dot until you play it. To clear every dot at once, open the filter menu in Calls and tap Mark All as Heard (this only affects your phone). Open tasks do not add to the Inbox badge; they show on the Tasks card. Email conversations, message templates, and membership context in a thread are all available in the app.
Home-screen widget
Add the Helios widget to your iPhone home screen to jump straight into your inbox or start a new message with one tap.
Next steps
- Follow the Quickstart if your workspace isn’t set up yet.
- Learn how assignment and notifications route new leads to your team.