Submissions

See who submitted, what they said, and follow up in one click.

Open any form from the Forms page to see its results: a chart of submissions over time and a table of everyone who submitted.

The submissions table

Each row shows the Person, Date added, and Referrer (the page they submitted from, “Not provided” for direct link submissions). Two actions per row:

• View: opens a panel with every submitted field and its value, labeled the way you named the fields.
• Message: jumps straight to that contact’s conversation in the inbox. Speed-to-lead matters: texting a form submitter within minutes dramatically outperforms a next-day email.

What happens to the data

Every submission:

1. Creates or updates a contact: matched by phone number, with name, email, and custom field answers saved as contact properties.
2. Joins your lists: if the form has Add to list(s) configured, the contact is added immediately, which can fire an Added to list flow trigger for automated follow-up.
3. Optionally lands in the inbox: with Send submission as message? on, the submission appears as a message in the contact’s thread, so whoever’s working the inbox sees it in real time.

Automating follow-up

The manual Message button is great for high-touch follow-up, but most teams automate the first touch:

• Trigger a flow with the Form submission trigger (or via the form’s list add).
• Send an instant welcome text, wait, then follow up if they haven’t replied.
• Use a filter on submission properties to route different answers differently, e.g. interested in “Personal training” vs “Group classes”.