Notifications

Push notifications on iPhone: what triggers them and how to tune them.

The app’s push notifications keep response times fast without keeping you glued to the inbox.

What triggers a notification

• New incoming message: the notification shows your business name, the contact, and the message text. Tapping it opens that conversation directly.
• Conversation assigned to you: “You were assigned a conversation by …”, so handoffs never sit unseen.
• Incoming calls ring natively rather than posting a notification (see below).

Tuning notifications

Under More → Preferences → Notifications:

• Push Notifications: a toggle per inbox. If you’re responsible for one location, turn the others off.
• Incoming Calls: control which inboxes ring your phone. The first-run prompt (“Turn on incoming calls to receive customer calls on your iPhone.”) offers Enable for all or I’ll choose.

Preferences are per-user and per-device: your choices don’t affect teammates. The web app has its own equivalent under Settings → Notifications.

If notifications aren’t arriving

1. Check iOS Settings → Notifications → Helios: Allow Notifications must be on.
2. Check the in-app per-inbox toggles (More → Notifications).
3. iOS Focus modes (Do Not Disturb, Sleep) silence pushes; add Helios to the allowed apps for work Focuses.
4. Sign out and back in if pushes stopped after a long period. This refreshes the device registration.