Sending messages
Find conversations, reply with the composer, and schedule messages for later.
The Conversations page is where the actual messaging happens: your thread list on the left, the open conversation in the middle, and the contact sidebar on the right.
Find a conversation
- Search by name or phone number at the top of the list.
- Filter with the filter button next to search:
- Status: All, Open, Unread, Unanswered, Prospect, or Done
- Assignee: All, Me, or Unassigned
Each thread preview shows the last activity, whatever the channel: a message snippet, “Missed Call”, “Voicemail”, “Form submission”, or “Email received”. Unread threads carry a dot.
Start a new conversation
Click New at the top of the list, then pick a contact or enter a phone number. You can also start threads from the Inbox dashboard with Create new → Conversation, or from any contact’s profile.
The composer
Type your reply and press Enter to send (Shift+Enter adds a line break). The toolbar gives you:
| Tool | What it does |
|---|---|
| Insert emoji | Emoji picker. |
| Insert image | Attach a JPEG, GIF, or PNG. Sends as MMS. |
| Insert contact card | Share your inbox’s contact card so customers can save your number. |
| Insert template | Drop in a saved SMS template, or create one on the spot. |
| Schedule | Pick a date and time; the send button becomes Schedule. |
The counter under the composer shows characters and SMS segments (for example, “152 chars / 1 msg”) so you know what a message will cost before sending. Emojis and long texts increase segment count.
Schedule a message
Click the calendar icon, choose when the message should go out, and hit Schedule. Scheduled messages appear in the thread until they send, and you can cancel them before the send time.
Thread actions
The Actions menu in the thread header covers day-to-day housekeeping:
- Mark read / Mark unread
- Mark done / Mark open: done conversations move out of your open filter and stay searchable
- Opt out / Opt in: manage the contact’s messaging consent
- Block / Unblock
Marking a thread done doesn’t delete anything. The full history stays on the contact, and the thread reopens automatically if the customer writes back.