Working hours and after-hours auto-replies

Customers text at 10 PM; your team does not. Each inbox can now define weekly working hours, and messages that arrive outside them get an automatic reply you write yourself, something like “Thanks for reaching out! We’re closed for the night and will get back to you in the morning.”

Set the schedule per day in your inbox settings, write the after-hours message once, and Helios handles the rest. The conversation stays marked unread so nothing slips through when the team is back. Configure it under inbox settings.