Make and receive calls in your browser

Calling comes to the web app. The same Helios number that texts your customers can now ring your browser, no desk phone or separate softphone needed.

The Calls page with call history and voicemail

Call from anywhere: the thread header, the contact sidebar, or the new dialer with contact search and a keypad. A confirmation always appears before dialing.
A call widget that travels: the floating, draggable call card stays with you as you navigate, so you can pull up the customer’s history mid-call. Mute, keypad, and hang-up are always in reach.
Incoming calls: teammates with ringing enabled see an incoming call card with the caller’s name and accept/decline. First to answer takes the call; ringing is a per-inbox personal setting.
A proper Calls page: the call log groups calls by day with duration, outcome, and voicemail playback with transcripts, next to the conversation itself.

Set it up in the calls docs.