Platform & Features
Import Contacts
Contacts & Lists
Once you have created your account you are ready to explore the powerful tools of Helios. The full platform is at your disposal. So with that, let’s look at a logical workflow.
To begin, let's get some contacts loaded onto Helios.
Add an Individual Contact
Step 1: Navigate to Contacts
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Step 2: Select Create contact
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Step 3: Fill in contact credentials & save
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Step 4:
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Importing a List of Contacts via CSV
Step 1: Select Import Contacts
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Step 2: Choose to Import Only or Import & Message
You can select Import only, or if you’re ready to boost conversions, go ahead and select Import & Message. Import & Message allows you to immediately send messages from a template or from scratch as soon as the contacts load.
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Step 3: Download a sample CSV (optional)
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Step 4: Upload your CSV of contacts
Click Upload a file or drag and drop your file.
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Step 5: Confirm your List's Opt-in
This compliance feature asks that you confirm each member of your contact list has given expressed written consent to receive your marketing messages.
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Step 6: Select Import contacts
The progress bar will show you just how fast Helios works as your contacts appear in a matter of seconds.
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Your contacts should now be displayed when looking at Contacts. Note that the contacts page is paginated and will display 25 contacts at a time. Scroll to the bottom and select the Next button in the bottom right of the screen to go through the pages of your contact list.
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Search for a Contact
Step 1: Navigate to Contacts
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Step 2: Go to the Search Bar
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Step 3: Enter the Contact's name or number
Notice that the list of potential contacts auto-populates as you type.
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Edit a Contact
Step 1: Navigate to the contact and click the view icon
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Step 2: Click the options icon
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Step 3: Select Edit
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Step 4: Edit the contact's information
In this example, I will manually add the customer's email address. You can also update their name or number.
Note: if your contacts are connected via API they will update automatically based on your CRM or POS system.
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Step 5: Select Save
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Delete a Contact
Step 1: Navigate to the contact and click the view icon
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Step 2: Click the options icon
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Step 3: Select Delete
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Step 4: Confirm Deletion
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