Check for Outages

From within the app

Step 1: Select Help

Step 2: Select Status

This will take you to the Status page

From outside the app

Step 1: Go to helios.statuspage.io

When you get to the homepage you will see an initial readout of the recent uptime for the API, web app, and iOS app. The green bars signify that each component is fully operational at the time of viewing the page. Visiting this page will always bring you to the current status, as the readings operate in real-time.

Step 1: Navigate to the status page

Follow either method above

Get additional outage details

Step 1: Select View historical uptime

If you’d like to view Helios’ historical uptime, click the link (shown below)

From the historical uptime page you can see performance over a longer timeframe. Similarly, you can look at the API, web app, or iOS app performance.

Additionally, you can select the Incidents tab. This tab details any issues in service. It will explain what went wrong and how and when it was fixed.

If you’ve sent out messaging and gotten an error message, this is a good place to check. While errors are rare, they can be attributed to several factors. For example, the recipient may have changed their number, or the recipient's provider may have an outage. The Helios’ status page will confirm that it is not due to a Helios outage. If you’re still unsure, don’t hesitate to reach out to our team.

Happy texting!