Unified Inbox

Turn conversations into relationships

Every text, call, voicemail, and email lands in one shared thread, so your team can reply fast and make each message personal.

TextCallsVoicemailEmail
DetailsActivityMembership
Scott Tinari

Scott Tinari

Subscribed
SourceMariana Tek
Phone(845) 774-6921
Emailsjtinari@gmail.com
Date added10/7/2022
BirthdayMar 1
Age42
MembershipActive
Mariana Tek
Classes completed615
Last class2 days ago
Next classin 2 days

From first hello to loyal customer, every conversation at your business lives in Helios. Reply with full context and route each lead to the right teammate in seconds.

Can I bring a guest to Saturday's 9am?
Call· 3m 20s
Voicemail· 0:25
Saved you both a spot. See you Saturday 💪

Every channel, one thread

Text, calls, voicemail, email, and form fills land in one conversation, never scattered across tools.

Scott Tinari

Scott Tinari

Subscribed
Classes615
Last visit2 days ago
Next classSat · 9:00 AM

Context, not guesswork

Every contact's history is one glance away, so any teammate can pick up the chat and reply like they know them.

New lead · team alerted

Maya: Any openings this weekend?

now
JLJordan replied
Assigned

Speed to response, built in

New leads alert your whole team. Whoever replies first owns the thread and can hand it off with a note anytime.

One inbox. Every conversation. See how studios turn scattered messages into booked classes, faster and more personal.

  1. From first text to first class

    A lead texts, misses a call, leaves a voicemail, then emails. It all stays in one thread, so the booking never slips between apps.

    Priya Nair

    Priya Nair

    New lead

    Hi! Do you have any beginner classes this week?
    Missed call· Tue · 4:12 PM
    0:14

    Transcript · Hey, it's Priya. Just tried calling about beginner classes, hoping to start this week!

    Hi Priya! We have a beginner Reformer class Thursday at 6pm. Want me to save you a spot?
    Email received

    Re: Class schedule

    That works. Can I pay when I arrive?

    All set, you're booked for Thursday 6pm. You can pay at the studio.
    Booked first class· Thu · 6:00 PM
  2. Know them before you reply

    Membership, spend, class history, and upcoming bookings sit right beside the chat, so the reply is personal even from someone covering the desk for the first time.

    Scott Tinari

    Scott Tinari

    Subscribed

    615 classesMember · 3 yrsLast visit 2 days ago
    Any chance you have a spot in tomorrow's 9am?
    Hey Scott! Saved you a spot in your usual Sat 9am with Mia. That's class 616 🎉
    Amazing, thank you. You always know!
    Booked· Sat · 9:00 AM HIIT
    And your membership renews next week, you're all set, nothing to do.
  3. First to reply wins the lead

    The moment a lead comes in, the whole team gets pinged. The first to answer becomes the owner, then passes it to the right coach with a quick note when the timing's right.

    Maya Rivera

    Maya Rivera

    New lead

    New lead · whole team alerted· now
    Hi, saw your ad. Do you offer a free trial?
    Jordan replied first· Assigned to Jordan
    Hi Maya! Yes, your first class is on us. Want me to book you in this week?
    Yes please, Saturday morning?
    Reassigned to Mia with a note· Mia notified
    Mia here, your coach for Saturday! Booked you for 9am, can't wait to meet you.
    First class booked· Sat · 9:00 AM
“The product has delivered excellent results so far and significantly boosted our conversions.”
Alpha Fit Club
Alejandro Amador
Alpha Fit Club WNY

One platform for the entire customer journey.

Every part of Helios works together, so your team runs on a single system from first hello to loyal member.