The Easiest Transition From Zipwhip

Twilio's sunsetting of Zipwhip surprised users. Learn how Helios assists with this phase-out, supporting an easy transition for those impacted by the change.

Mathew Gorka

By Mathew Gorka

January 23, 2023

4 min read

The Easiest Transition From Zipwhip

The announcement that Twilio would be sunsetting Zipwhip came as a shock to all of its users. Sunsetting, the intentional phasing out and termination of a product or brand, is a business decision that affects all of that program's users. Fortunately, Helios is here to help.

Zipwhip has halted the onboarding of new clients and will be completely offline as of 11/30/22. The impact of this decision has sent ripples through the SMS marketing community and left many businesses scrambling for their next solution.

Migrating all of your data is a daunting transition. At Helios, we went out of our way to make this process seamless. The first thing we did was triple the size of our onboarding and customer success teams. We want to be there for every step in the transition and ensure that all of our new users are happy and comfortable on our platform. This is a step that is often overlooked and overpromised by our competitors. We understand the importance of a smooth migration and the benefits a positive experience will have on your business.

Some businesses will inevitably wait until the last minute to make a switch. You may be wondering why you would want to think about this now. We want to help you get ahead of the curve, as missing the deadline could be costly. As of 12/01/22 your Zipwhip account will be completely inoperable and unaccessible. That means you will not be able to send or receive any message. You will also lose access to your account data, which means you will lose the ability to export things like messages or contacts.

While we really hope you’ll choose Helios, there are some important steps you should take to protect your business, regardless of which new provider you select. First, it is critical that your company download all of its data from Zipwhip. Save it on a secure server and label it accordingly. Next you’ll want to review that data and make sure that, in addition to your contacts and messages, that you’ve also stored your opt-out contact list to stay in compliance with the TCPA.

Next, you’ll want to think about which services your company currently uses and what features will propel your brand forward. Helios is an industry leader in features ranging from:

  • Segmenting contacts
  • Keyword automations
  • Scheduling individual messages and flows
  • Targeted texting campaigns
  • Bulk messaging and 1:1
  • Unlimited group contact size
  • Searchable contact database
  • Seamless contact importing
  • Analytics dashboard
  • Unlimited team size
  • Web & mobile app continuity
  • Secure data protection with industry best SSL and encryption
  • Dedicated support
  • SMS & MMS capability
  • Every emoji your heart desires
  • And so much more

As you continue to research alternative Zipwhip solutions you may notice that pricing varies greatly. We offer the most competitive rates you’ll find with tons of flexibility. Going to send more messages this month? No problem. You can change your plan during any time in the billing cycle. Not sure which plan is right for your business? We’re here to help. Talk to a customer success professional that will help you decide what is best for your business.

SMS for business is leading the conversational commerce revolution. Partnering with the right SMS provider is critical. Whether you’d like to migrate your old number over to Helios, or start anew, we’re here to help. Our onboarding specialists will show you how intuitive Helios is. If you’ve ever sent a text message you can use Helios.

If you’re looking for new ways to engage your audience we can help with that too. We strive to truly partner with each new customer on all things related to their SMS marketing success. We will prioritize your business and include you in our product roadmap. We’re built to scale with your business and its needs.

Text message marketing that converts.

Turn your leads into customers. Helios provides all the tools to help you craft perfect SMS campaigns and automate the rest.

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