We understand that business needs change. Changing your Helios plan is quick and easy. If you are upgrading your plan to allow for more usage, your account will be charged upon upgrade for that billing cycle. If you downgrade your plan during a billing cycle you will be credited the difference. The ability to change your plan instantly during a billing cycle offers the ultimate level of flexibility for your business.
Let’s look at how to change your Helios subscription.
Step 1
Login to account. Go to My Dashboard.
Step 2
From your dashboard click the gear icon on the bottom left of the screen. Alternatively, you can click the circle with the admins initials in the top right of the screen and select settings.
Step 3
Select Gyms from the Organization Settings menu.
Step 4
Select the name of the studio you wish to change by clicking on it. For single-studio owners, you should only see a single organization. If you have multiple studios, your list should appear like the image below.
Step 5
After selecting (clicking) the studio you wish to change you will see its name, the active subscription, and the manage option. Select Manage.
Step 6
Your current plan for that studio will be highlighted in purple with a tab that reads "Current".
Step 7
Select the new plan you wish to activate. Once selected it will be highlighted in purple and say current. On the bottom of the screen, a purple button will appear that states Change subscription plan. Confirm by clicking that button.
Step 8
A window will appear that explains the new messaging quota, its immediate availability, the prorated rate for the current month (if applicable), and the new price for the months to follow. To accept, simply click the Change subscription plan button in the popup window (as shown below).
And that is it. Your subscription change will renew again in the following month. If you need to throttle your usage down in the following month, please go back through this process at that time. Happy texting!
